When you purchase a measured drawing you get a link to download the PDF file. We have found that users that buy on their phone click on this link downloading the PDF to their phone. However, not all phones have a PDF reader so the file does not open. Also, not all phones have an easy way to find files so it just gets lost.
It’s best to download the file to your computer using the email we send that also has the download link. If all else fails just contact us and we’ll try to resolve it.